Forever Sisters

Terms and Conditions

Welcome to Forever Sisters Hair & Skin. By accessing our website or purchasing from us, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information

Forever Sisters Hair & Skin reserves the right to update, modify, or change these Terms & Conditions at any time. Continued use of our website constitutes acceptance of any changes.

2. Orders

All orders are subject to product availability and acceptance.
We reserve the right to cancel or refuse any order due to suspected fraud, pricing errors, inventory discrepancies, or other unforeseen circumstances.
You will receive an order confirmation by email after your purchase has been successfully placed.

3. Pricing

All prices are listed in U.S. Dollars (USD).
Prices are subject to change without notice.
Promotional pricing, coupon codes, and sales cannot be applied to previous purchases unless otherwise stated.

4. Payment

We accept secure online payments through our approved payment processors. Orders will not begin processing until payment has been successfully received.

5. Processing Time

Standard processing time is 3–7 business days, unless otherwise stated.
Processing time does not include weekends, holidays, or shipping transit time.
During sales, holidays, product launches, or high-volume periods, processing times may be extended.

6. Shipping

Shipping times are estimates provided by the shipping carrier and are not guaranteed.
Forever Sisters Hair & Skin is not responsible for delays caused by carriers, weather, customs, or other circumstances beyond our control.
Customers are responsible for ensuring that their shipping address is accurate before completing checkout.

7. Lost, Stolen, or Damaged Packages

Once a package has been transferred to the shipping carrier, responsibility for delivery rests with the carrier. If a package is lost, stolen, or arrives damaged, customers should contact the shipping carrier to initiate a claim. We will gladly assist when possible.

8. Returns & Exchanges

Due to the nature of our products and for hygiene and quality assurance reasons:

All sales are final.
We do not accept returns or exchanges on hair extensions, wigs, closures, frontals, skincare products, or other beauty products that have been opened, used, altered, or removed from their original packaging.
If you receive an incorrect or defective item, you must contact us within 48 hours of delivery with your order number and clear photographs.

9. Product Information

We strive to display our products as accurately as possible. However, actual colors, textures, and appearance may vary slightly due to lighting, screen settings, or natural product variations.

10. Coupon Codes & Promotions

Coupon codes must be entered during checkout.
Only one promotional code may be used per order unless otherwise stated.
Promotions cannot be applied after an order has been submitted.

11. Intellectual Property

All website content, including logos, product images, graphics, text, branding, and designs, are the exclusive property of Forever Sisters Hair & Skin and may not be copied, reproduced, or distributed without written permission.

12. Limitation of Liability

Forever Sisters Hair & Skin shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our products or website. Customers assume responsibility for using products according to provided instructions.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy. We never sell or knowingly share customer information except as necessary to process orders and provide our services.

14. Contact Us

For questions regarding your order or these Terms & Conditions, please contact us through the contact information listed on our website or by messaging us on our official social media accounts.

Additional policies you may want to add

To make your website even more professional, I recommend creating separate pages for:

Shipping Policy
Return & Refund Policy
Privacy Policy
Terms & Conditions (the policy above)
Frequently Asked Questions (FAQ)

These policies help set clear expectations for customers and can increase trust in your business. If you’re selling to customers in multiple states or countries, it’s also a good idea to have these policies reviewed by a legal professional to ensure they meet the laws that apply to your business.

Return and Refund Policy

Refund & Exchange Policy

Effective Date: July 2026

At Forever Sisters Hair & Skin, we are committed to providing premium-quality products and exceptional customer service. Please read our Refund & Exchange Policy carefully before placing an order.

Eligibility for Refunds & Exchanges

To be eligible for a refund or exchange, all of the following conditions must be be met:

The return request must be submitted within 7 days of the delivery date.
The item must be unused, unworn, and unopened.
The item must be returned in its original packaging, including all tags, labels, accessories, and protective materials.
The item must be in the same condition in which it was received.

Items that do not meet these requirements will not qualify for a refund or exchange.

Non-Refundable Items

For health, hygiene, and quality assurance reasons, the following items are not eligible for a refund or exchange:

Opened products
Worn or used hair extensions, wigs, closures, frontals, or skincare products
Products that have been brushed, combed, cut, colored, washed, chemically treated, or otherwise altered
Products with removed tags or damaged packaging
Custom or special-order items
Clearance, sale, or promotional items (unless required by applicable law)

Customer-Damaged or Altered Items

Any item returned with signs of wear, use, damage, washing, styling, cutting, coloring, chemical processing, odors, missing packaging, or any other customer-caused alteration will not be eligible for a refund or exchange.

Manufacturing Defects

If you believe you received a product with a manufacturing defect, you must contact us within 48 hours of delivery.

Please provide:

Your order number
Clear photographs of the product
Clear photographs of the original packaging

All claims are reviewed on a case-by-case basis. After inspection, Forever Sisters Hair & Skin will determine whether the issue is the result of a manufacturing defect or customer damage. Items determined to have been damaged through use, improper handling, or alteration will not qualify for a refund or exchange.

Refund Process

Once your return has been received and inspected, we will notify you whether your refund has been approved or denied.

If approved:

Refunds will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund.

Original shipping charges are non-refundable, except when the return is due to an error on our part.

Exchanges

Eligible items may be exchanged for the same item, subject to inventory availability.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error made by Forever Sisters Hair & Skin.

We recommend using a trackable shipping service, as we are not responsible for returned packages that are lost or damaged during transit.

Right to Refuse Returns

Forever Sisters Hair & Skin reserves the right to refuse any refund or exchange request that does not comply with this policy or if fraudulent activity is suspected.

Contact Us

If you have any questions regarding this Refund & Exchange Policy, please contact our customer support team before returning your item.

Thank you for choosing Forever Sisters Hair & Skin. We truly appreciate your trust and support.

Terms and Conditions

Return and Refund Policy

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